ALRIGHT GUYS So I posted on USC FB page which they somehow hid it from the visitor posts when I try to find it people were still commenting on it (No one from the FB page has responded at this time either), I emailed direct to email address on the USC website and when they sent me the survey to review the call with the the douchebag I speak of in this post I added this into the why I was not pleased box. So here it is:
Very long but please read at this point I have received a response from USC from any outlet I've used, I actually reposted this 3x on the FB page it kept disappearing from the top of the Visitors posts when I went back in to look for it.
Here it is:
After a week of lousy LTE speeds I come to find out I have been deceived! Unlimited is LIMITEDCurrently on the Unlimited plan with 3 phones on my account. Up until about a week ago I was getting nearly 20mbs up/down speeds, then they just bottomed out to barely 2mbs up/dn. I checked our usages and thought maybe we are throttled. I look at my accounts and one of my boys has reached hi 22gb limit. Ok so he's probably going to get throttled fair enough. The rest of us shouldn't be getting throttled because of this. So I call in to find out what's going on and the girl checks over a few things and checks the towers and is clueless to what's going on, why my LTE speeds would be so slow all of a sudden. I was just getting back to my car from a grocery stop and she was going to patch me to Tech Support for further assistance I said well I will be driving again could you have them call me back in 15 minutes? She assured me they would well all day went by sitting waiting for the follow up call. It never happened. So I call in again when I am home from my day and get someone to bring up the notes and check some things again IMEI etc no luck completely confused they transfer me to Tech Support.The man checks some things and says ok you're on the phone with the problem I said yes but my wife is getting the slow speeds as well, he says ok can I call you on another phone to check further. I said sure. Even though the last woman said sorry that no one called you back they can't call you, you have to call in. This tech support man had no problem calling me so I don't know if these employees have any idea how the company works.I say so we shouldn't be throttled because my son reached his limit right? No that would never happen. So he says well have you heard of (D.O.) Data Optimization? I said no well on the unlimited plan this feature reduces speeds to allow more people BLAH BLAH BLAH so on. Basically they are throttling us because they can't support the amount of people that have unlimited at speeds that are supposed to be LTE.So this means this statement is a lie you will have LTE speeds up to 22gb after this you will be dropped to 1x. No one ever said to me they are going to limit my LTE speeds to 2mbs because they can't handle the higher speeds.The way I see this is my boy met his limit so my account was flagged and now they are going to throttle (data optimization B.S. phrase for throttle) the rest of the unlimited phones on my account because of this. When I was just getting 20mbs prior to this week.So I say I basically have to suck it up and deal with 2mbs from here on out? No you can switch to another plan that doesn't have D.O (FANCY PHRASE FOR THROTTLING) like the 2gb or 8gb...Why would I want to do that? I signed up for Unlimited that's what I should have, full LTE speed capabilities if I wanted 3g 2mbs I would buy a crappy phone and use 3g.So I want you all to try this and stand up because this is the Net Un-Neutrality happening right now right here on US Cellular. 4G LTE is 5-12mbs average with peak of 50mbs.I will not stop here, I will stir up some drama, I will find out who I need to talk to to deal with this BIG LIE!!! Hiding these things is just like lying. I will be seeking Legal recourse and another Cellular service provider after 10 years of dedication to your company so many people over the years I have given your praise and support are now being betrayed by YOU!So everyone on unlimited pull out your phone and run a speedtest....are you getting throttled to 2mbs or less? Yes or No? My test results.38Mbs dwn & 19.44Mbs up.91Mbs dwn & .19Mbs up1.62Mbs dwn & 6.65Mbs upAs if my upload speeds do me any good!! This is just wrong.