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battery swap,,,


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#1 chuckytee

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Posted 30 April 2012 - 02:55 PM

is about to get limited folks getem while you can. After may 1st you get 4 a year. Hate to break the bad news folks.

#2 snodrog742

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Posted 30 April 2012 - 03:44 PM

Confirmed by another agent here. Not good IMO. I'm guessing they're losing too much money? Was a pretty great selling point while it lasted....

meblend3.jpg


 


#3 chuckytee

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Posted 30 April 2012 - 03:54 PM

yeah, people were abusing it. I know I gave them out like candy, so Im to blame also. At least its 4 free batteries and not none.

#4 thatoneguy

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Posted 30 April 2012 - 04:30 PM

according to uscc, only 1% of customers used their 4 swaps a month regularly.

This saves thousands of dollars while still catering to the majority of customers.

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Edited by thatoneguy, 30 April 2012 - 04:32 PM.


#5 Kitsunesunset

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Posted 30 April 2012 - 05:18 PM

I have never used it... maybe I should.

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#6 WillFeltner

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Posted 30 April 2012 - 06:20 PM

Never used it

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#7 kenstedm

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Posted 30 April 2012 - 07:21 PM

I think I've used it 3 times in the last 2 years. I appreciate having it but won't be affected by the cutbacks.

#8 smpark3

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Posted 30 April 2012 - 07:22 PM

Why would someone need to swap out their battery 4 times in one month?
I've been on the same battery for the last 2 years with my desire.

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#9 Kitsunesunset

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Posted 30 April 2012 - 07:52 PM

If you really need your phone and no charger is around while your battery is near dead or dying. Personally I have no clue why they would exchange that often. As I have no idea if a used battery will be given to me in tested to be working shape, I would trust the one I already had.

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Edited by Kitsunesunset, 30 April 2012 - 07:54 PM.


#10 TurbulentEddie

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Posted 30 April 2012 - 08:41 PM

As I have no idea if a used battery will be given to me in tested to be working shape, I would trust the one I already had.


Pretty much why I would only use battery swap as last ditch. No idea how worn out a replacement would be. Thing I love about Android/smartphones in general is that if I have my laptop with me, it's like an extra battery, but for "dumbphones", sometimes you're SOL.

thatoneguy/chuckytee, (not sure if any of you work at corp stores, but...) do you even do any testing on swapped out batteries?

#11 thatoneguy

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Posted 30 April 2012 - 08:56 PM

supposedly their tested before being sent to us. we recieve regular shipments of charged batteries. sometimes their better than stock, sometimes their duds. it's a risk.

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#12 TurbulentEddie

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Posted 30 April 2012 - 09:00 PM

sometimes their better than stock, sometimes their duds. it's a risk.


Good to know, thanks!

#13 comprichard

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Posted 01 May 2012 - 03:25 AM

Only one I had to do was for my teens apex she thinks the huaiwii however you spell it is a higher end device next to the mez.

#14 ForzaManny

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Posted 01 May 2012 - 12:12 PM

People were abusing it...

in my stores - people would sometimes come in and swap 4 times a day!

U.S. Cellular should have put a hard coded limit on the amount of battery swaps being done, Everyone was told "4 per month" but the system would not prevent a swap after 4....
a lot of associates would just swap them to avoid arguing with customers who would say "the commercial says i can get a battery when ever i want!"

smh.....

#15 TG

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Posted 01 May 2012 - 02:38 PM

in my stores - people would sometimes come in and swap 4 times a day!

No freaking way. People realize you can charge the batteries, correct?

#16 ForzaManny

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Posted 01 May 2012 - 05:11 PM

Well,

some of my stores are in "challenging" areas

If they lose/damage their charger, they dont see why they should have to buy another one.
Especially when U.S. Cellular offers Free battery swap.

Since some of these location s are in challenging areas, associates would rather NOT argue with them....
But if U.S. Cellular does not add some sort of Block after 4... i dont see the problem stopping anytime soon.

You should have seen the reaction we got from PrePaid customers when US Cell decided to stop doign swaps for them......

#17 RWC4USC

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Posted 02 May 2012 - 08:25 PM

Something to keep in mind, first off US Cellular is the only company to offer anything like this. If you're battery were to go out with any other carrier, you'd basically be told "tough $#it, go buy a battery online" or to "buy a car charger" if your battery was low. Also keep in mind with every single battery swap, the company loses money. Every last one of them. But it's something the company is willing to eat the cost in exchange for providing that unique awesome customer service that only US Cellular offers.

Edited by RWC4USC, 02 May 2012 - 08:26 PM.


#18 thatoneguy

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Posted 03 May 2012 - 09:30 PM

let's keep this on topic.

yes, it cost uscc to do battery swaps, that's the end of it, and it costs a substantial amount, or every carrier would do it.

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#19 iRub1Out

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Posted 03 May 2012 - 09:33 PM

They're finally making the charger universal, would it be a terrible idea to make the battery in smartphones universal also?

I know its unlikely but that would eliminate another development cost too, while making it easier on end users...

Its an idea.

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Edited by iRub1Out, 03 May 2012 - 09:35 PM.

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#20 WillFeltner

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Posted 04 May 2012 - 07:43 AM

I think the problem with them using the danger Battery might lie in the revenue companies get from replacement batteries

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