iRub1Out

Galaxy S3 Reception Fix - What did USC tell YOU?

118 posts in this topic

As of today, samsung has resolved the issue for those who have reception issues with their galaxy S3.

I called tech support again today, they informed me that Samsung will be replacing the devices for those who have filed tickets complaining about reception issues.

They did not confirm or deny that it was hardware related, however replacing the devices leads me to believe that it is a hardware issue rather than a software issue resulting in replacement being required to rectify the problem.

They informed me that anyone who filed a ticket would be getting a call before Monday October 1st. If you have filed a ticket and do not get a call this week, you are supposed to call in on Monday and they will immediately push your ticket for your replacement device.

Sent from my SCH-R530U using Tapatalk 2

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Does anyone know if the models of s3 in store or online are cleared of this reception issue? Considering buying one today.

Sent from my kingdom using Tapatalk 2

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As per US Cellular's technical support, they are convinced that none of the new models are being affected. It seems to have been a batch at or around the time of lunch. Both the 16Gig and 32Gig models were found to be troublesome, they had no information as to the cause.

So if you wanted to go and get 1 today, I would say you are more than definitely in the clear. They have been calling people all day, so if you've submitted a ticket, you'll get a call.

Sent from my SCH-R530U using Tapatalk 2

Edited by iRub1Out

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Do we have to have actually submitted a "ticket" to have this addressed? I have called several times about it, and they always act like they have never heard of the problem before. No one has offered to write up a service ticket for me. Maybe it's time to get ugly with one of them? I hate that it has to come to this.

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Do we have to have actually submitted a "ticket" to have this addressed? I have called several times about it, and they always act like they have never heard of the problem before. No one has offered to write up a service ticket for me. Maybe it's time to get ugly with one of them? I hate that it has to come to this.

I wonder this myself. Also, could the contact info be posted in this topic for those that wish to call?

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I've been having problems inside home cannot call or recIeve and tower not that far away too. So filed today, 611 first then Tech support to file claim and get six digit claim number. she only asked what software ver. She said I should be hearing from either mfg or USCC. She said said she thought they should be hearing of a "fix" this week FWIW.

Sent from Here on my SGSIII

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Heads up. I just got off the phone with tech(and the other tech dept) and they both denied there was an official fix from us cellular. I am not sure where people are getting there information, but it would be posted up somewhere. Not trying to start anything but they keep denying there is a solution and I do have a ticket out in from earlier. I can't seem to find any written word or verbal word of a fix anywhere but here.<br /><br />If it's broken...beat it into submission until it works!<br />

Edited by Shelby04861

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I didn't get anywhere with 611 either. I think its luck of the draw on who you speak with whether they know anything about the fix or not.

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Hey RUB, now you know how I felt last week! Try to be the barer of good news and you get shot at! LOL! All I know is I got my new phone and it works!!!

Cheers!

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Lol. Nobody was trying to run you guys down. We are just getting frustrated because they are giving us a different story when we call. They tell us that there isn't a solution yet , so we are left wondering what is "fact". Not saying either of you were told a lie or the truth, just that we don't know what to believe now.

If it's broken...beat it into submission until it works!

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I submitted my ticket several weeks ago, can any of you guys who are not getting anywhere with customer service tell me whether you did or did not file a ticket?

My guess is that's why some people are getting the calls and some people are being told nothing about it. Whether you called in and complained or not is irrelevant if you made a ticket you will get a replacement, that's what this is about.

If you call tech support and they tell you there is no fix, tell them to put their supervisor on the phone. The bottom line is if they are telling you that there is no fix set in place then you are being lied to.

Simple as that.

Sent from my SCH-R530U using Tapatalk 2

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And if all I'm getting is negative feedback because the customer service agents you guys are talking to are ill informed about their product, that isn't my concern.

Now, I'm going to call to confirm again.

If I get the answer I got earlier, then you guys should be pissed.

Sent from my SCH-R530U using Tapatalk 2

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heres my two cents- i have just returned to us cellular 2 monthes ago and i got one of the "bad 32gb s 3's.i have been calling 611 and speaking to reps and techs since the second day,twice a week.same story every time( we apologize about the issues you're having but we can assure you a fix is coming soon).so when i saw this post today i called again.today i was told that since i have a device ticket in since sept, 7th i should be getting a call by oct 1st from either samsung or us cellular,most likely us cellular he said.i would be asked about the troubles and next dayed a new replacement phone overnighted to me.if this guy was just feeding me a line or not,i cannot say.but i was assured by him it would happen by oct 1st.that is the first deffinate date i have ever heard from any call.so....my fingers are crossed!

Edited by gburkart

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I am not going to call in again tonight but I will try talking to a supervisor next time I call(and I will). I do have a ticket. Been calling for over a month now. We will see. I am usually pretty nice on the phone, then I pry a little, if they don't tell me anything, I let it go until the next phone call.

If it's broken...beat it into submission until it works!

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Oh. Almost forgot. I did send them an email a few minutes ago and will let you all know what the response is. I basically outlined the issue and how there was no support for us as customers,etc. As long as it is appropriate, I will try to post the reply email when I get the response. Thanks again for the tips iruboneout.

If it's broken...beat it into submission until it works!

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ALRIGHT

I called them again and spoke with 2 separate technical support individuals.

Got a consistent story! :O

The official word from US Cellular is that Samsung has NOT identified the cause of the problem, therefore there is no fix.

The time frame I was given by US Cellular being by October first, is absolutely untrue, they have not identify the source of the problem and they have absolutely no idea when the problem will be fixed.

I was misinformed by the US Cellular technician, and for this I sincerely apologize.

I was also informed that the issue with the reception on these phones is not isolated to a single batch. This time I was told that it was every single Galaxy S 3 that was released. So unless the technician I talk to this time was absolutely off his rocker, that means samsung will be replacing some 20,000,000 phones?

( I think this is misinformation also)

So here's the bombshell, are you ready for this?

U s cellular has stopped doing all warranty replacements for this phone, they will not allow exchanges in stores or over the phone, and until samsung reaches a resolution , they offer absolutely nothing (they offered me a flip phone).

I'm not even going to try and end this post on a positive note, I will simply leave it at that, take it as you will, understand it as you please, but understand that I was misled.

As for any helpful information, I have none. All they kept repeating was that samsung has not figured out the problem, they have no phones to replace mine, any phone that does replace mine will have the exact same problem, and they hope that I have a good evening.

Awesome customer service u s cellular.

Sent from my SCH-R530U using Tapatalk 2

gburkart and jpaulwaite like this

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I just called in again. This is what they told me.

They said they are replacing them, starting Monday. I needed to call them back Monday with a trouble ticket number and that would get the ball rolling. Said I needed to call and ask for tech dept for warranty replacement on the S3.

Guess I will find out Monday.

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Thanks for the update, you would think by now they would have "internally" figured out why, not that they have to go public yet. Too much at stake. Still love the phone even with thIs issue.

Sent from Here on my SGSIII

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Agreed.

Aside from sporadic missed calls, with NO indication... Great.

Beats the aviators lol

Sent from my SCH-R530U using Tapatalk 2

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in my "world" what ui think is happening is dont have a clue what is wrong and depending on who you talk to is a crapshoot as to what story you will be told.lolthey bull sh*tted me along till i was past my 15 day return time limit and since then have offered nothing bit an apology.i am loosing business because of this issue(i subcontract work) and people dont like being hung up on lol(dropping calls everywhere) telling us cellular this led to a "you can always buy another phone to activate until the fix is released." i dont think this is award winning customer service and sadly regretting coming back to us cellular so far.

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Seriously.... somebody or even all of us, send this link to EVERY US Cellular employee you can find. Post this on their Facebook page REPEATEDLY. There is absolutely no reason so many different answers should be given in one day. I'm serious, make this topic known. Who knows if it will help but this is a subject ANY US Cellular customer can relate to.

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U.S. Cellular Good evening Dwayne, I'm sorry to hear that you're having issues with your Galaxy S 3. We've identified an issue in the manufacturing process and developed a fix to resolve it. I noticed that we've spoken with you before and I'd like to take a further look at your issue. Please e-mail me at socserv@uscellular.com so that I can help get this resolved for you. Place my name in the subject line so that I can locate your e-mail. ^Kevin, USCC Social Team

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