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Billing issues continue into 2014


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#1 Dark Reality

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Posted 03 January 2014 - 07:28 PM

I thought the billing issues with TOPS and whatnot were over and done with, but I guess not.

 

We just got a bill last month for over twice normal with no overage claimed, they just acted like they didn't get our last payment, even though they took it out of our account. And just now they've done it again. The bill is triple and they claim to have received no money, yet again they took the money out (wife pays over the phone with a debit card). So again we will pay the normal amount, but this billing thing is getting silly. They're not cutting us off so there's that.

 

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#2 dave0812

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Posted 03 January 2014 - 08:02 PM

Thats nothing my usual bill is about 300. This time $4905

 

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#3 BoгИX

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Posted 03 January 2014 - 08:53 PM

Whoa.

 

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#4 iRub1Out

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Posted 03 January 2014 - 09:07 PM

Omg.

 

Yeah. I think I'd ask them to explain that to me. I wouldn't eve try to talk my way out of it, just be like "so...exactly how is that my bill, I want specifics"

 

Watch the jenga puzzle tumble.

 

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#5 Dark Reality

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Posted 04 January 2014 - 12:40 AM

Yeah. We definitely need to go in and talk to them. I should triangle away and Odin back to TW and bring up my signal issues as well. Maybe they make me take MJA, hopefully they actually do something worthwhile. Don't even want an S4. S3 does me mighty fine, just has poor reception. Between Samsung, Knox, and some of Google's crap, I'm starting to wonder if the grass isn't greener under the apple tree... Just get a Nexus tablet for Android. /sigh /rant

 

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#6 dsquare86

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Posted 04 January 2014 - 05:11 AM

My bills are still about a week behind. The last bill I got is due on the 12th and should be due on the 7th. Personally, I would have preferred a double bill to solve them being behind as opposed to a bill every 3 weeks.



#7 mweba

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Posted 04 January 2014 - 04:05 PM

I just got a double bill and I'm current. It is/has gotten old.



#8 dave0812

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Posted 04 January 2014 - 05:05 PM

They had to put in a ticket to fix it. Very nice about it and openly the guy just said my entire bill was a cluster. Im giving them a few more days before I call again.

 

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#9 dsquare86

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Posted 05 January 2014 - 05:52 AM

I waited over an hour and a half last week to receive a call back from customer service. I had actually forgot about my original call by that point. This tells me that, despite the press TOPS is still not fixed and is generating high call volume.

 

What is bad for USCC is that while I am not having any issues with billing (knock on wood). I had an unacceptable response time from CS due to TOPS issues. I hope for their sake that they really get it fixed soon before folks figure it out and leave.



#10 RMarkwald

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Posted 05 January 2014 - 09:01 AM

Folks have figured it out, you should see USCC's Facebook page. It may not be bad now like it was before. I think people have been leaving, and quarterly numbers will show that.

 

 

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#11 Ace3166

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Posted 06 January 2014 - 01:09 PM

I am a week away for my original due date for Jan. Should be right on track with Feb. bill



#12 dsquare86

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Posted 09 January 2014 - 04:42 AM

Going to be giving AT&T a test run starting next week for a month to see how their service is here.



#13 renfee122

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Posted 09 January 2014 - 06:51 AM

My bill is normally $170. Out of the blue it was $1650.00 they claim its not getting deducted but I have paid it each month on time. Its getting to just be a headache that isn't worth it anymore.

 

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#14 Hawkcell

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Posted 09 January 2014 - 09:35 AM

I wonder if this is regional, I'm in Iowa and have had very little billing issues, one bill that didn't show payment, the rest since then have been fine . (Finding a big piece of wood to knock on as we speak)......



#15 MyPostsArentGood

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Posted 09 January 2014 - 11:27 AM

I have not had a single incorrect bill...

 

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#16 doctorcaligari

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Posted 09 January 2014 - 01:18 PM

I have not had a single incorrect bill...

 

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Same here (knock on wood)...



#17 dBuster

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Posted 09 January 2014 - 02:09 PM

We have had some strange ones, being less than what it is supposed to be but we kept paying the normal payment and we are good now.

 

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#18 chevy454

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Posted 10 January 2014 - 05:52 AM

I signed my 3 kids up for phones in august and have had to call each month since then because of billing issues. Double billed, not recognizing payment, Ive called ever month and the pin# and security question is changed every time, wrong amounts, extra charges (data charges for 2 dumbphones)...but my favorite is when they shut off all 3 phones the very first month because they changed the due date and the account was past due by a few hours, they reactivated them and credited me some since it was their fault, but I still got hit with close to $30 of extra taxes because of the screw up.

 

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#19 Bojangles

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Posted 22 January 2014 - 09:15 AM

USCC is still dealing with TOPS billing pains?! CS went to **** right after that got implemented too.

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Edited by Bojangles, 22 January 2014 - 09:16 AM.


#20 dave0812

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Posted 30 January 2014 - 06:37 PM

Has any of the us cell reps here had a lot of problems with accounts being switched to a temporary migration plan.. I switched my old plan to a new one adding my in laws to ours to save a little bit. Got my December bill and it was $4905. It's been a month and they can't get it fixed. And on top of that my note 3 has been acting a little weird with bad signal and dropping calls. Called in to switch to my old mega and they can't even do that because of the ticket being stuck in the system. Very fustrated. I've spent hours on the phone and keep getting promises that it is being escalated.

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