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Thank you for your help! It worked. After we set it up the rep told me that they were sent a bulletin on October 14th, telling them they have to put in a code after putting in all my information. She didn't tell me what the code was though. Just a reminder for anyone else.

Edited by GoldenHurricane

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My wife got a 6p (because she liked mine so much) and the support person had quite a bit of trouble setting up the device as a 5x, but eventually got it working. Still seems to be the best way to get it activated. 

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